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How 9c99 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your 9c99 account, how we use it, and what choices you have.

Account DataPayment PrivacyCookie ControlData RequestsBangladesh Access
9c99 How 9c99 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy question to our support email. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat widget from your account dashboard to speak with our support team directly about a privacy concern or data access request.
Account Settings Some data preferences — like marketing communications — can be managed directly inside your account settings without contacting support.
DATA PROTECTION

How We Keep Your Information Secure

Encrypted Connections All data between your device and our servers travels over SSL encryption. This applies whether you're on mobile or desktop, logged in or browsing the lobby.
Wallet Data Handling When you transact via bKash, Nagad, or Rocket, we store only the reference details needed to reconcile your account — never your full wallet PIN or credentials.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust non-essential cookies through your browser settings at any time.
Data Retention and Deletion We hold your account data while your account is open and for a legally required period after closure. Submit a deletion request via support and we'll confirm what can be removed.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register with — bKash, Nagad, or Rocket. Device and session data is also collected to secure your account and keep the platform running correctly.

We share data only with payment processors like bKash, Nagad, and Rocket — and only the details they need to complete your transaction. We do not sell your personal information to any third party.

Contact our support team via email or live chat with your account details and a data access request. We'll verify your identity and send you the relevant information within a reasonable timeframe.

Yes. Submit a deletion request through support. Some data may need to be retained for a period under applicable law, but we'll confirm exactly what can be removed and when.

Session cookies keep you logged in across your visit. Analytics cookies help us understand platform usage. Non-essential cookies can be turned off in your browser settings without affecting your account access.

We store only the transaction reference details needed to match a deposit or withdrawal to your account. Your wallet PIN and full credentials are never stored on our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.